Returns & Refunds

In store: Bath Rugby offer all our customers the chance to return their items to the store within 14 days for a full refund, or 28 days for an exchange, if they are not happy with the products they receive.

Online orders: Bath Rugby offer all our digital customers the chance to return or exchange the items within 28 days of their purchased date. This can be in store or returned by following the email address below. 

Returns within the United Kingdom: All returns are free of charge, and can be received via email upon request at shop@bathrugby.com. Please send your parcel, with a copy of your receipts/invoice enclosed and a covering letter explaining the cause for return, to the address below.

Please note that any personalised or special order item cannot be returned unless it is due to a manufacturing fault.

Overseas returns: If it is regarding a faulty item then please contact the store via email at shop@bathrugby.com and we will arrange the details of your return with you.

Returns address:

Bath Rugby Shop,
1 Argyle Street,
Bath,
BA2 4BA